Here at ShopPad, it is our goal to help every entrepreneur become successful. We’ve worked with tens of thousands of businesses over the years and we pride ourselves on giving the same level of great service to all of our merchants.
Return customers are key to a Shopify store’s success for a multitude of reasons. They are cheaper to sell to and spend 300% more per purchase than new customers, for a start. There are many ways to improve your post-purchase experience overall to create for long-term loyal customers. But, as any direct-response marketer will tell you, sometimes you just have to implement things that lead to immediate sales and the post-purchase experience is no different.
On average, a loyal customer is worth 10 times the amount of their first purchase. Customer retention is key to the long term success of a retailer, which means your last impression during the sales cycle is just as important as your first.
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Making your first Shopify sale is really exciting. But once that order’s in, how do you make sure the customer can track their order? Even just figuring out how to send a tracking number to a customer can be difficult.
Like most Shopify stores, you’ve probably already set up an email subscription pop-up on your store.
Did you know that the number one support request for online sellers is “where is my order”? Ask any store owner and they will tell you that they have heard that question a million and one times.