Here at ShopPad, we take great pride in our customer success team. They’re on the ground helping merchants succeed every day. We’ve been introducing you to the team one by one so you can get to know who’s helping you. We’ve already talked to Alan, Anh, and Matt. Today, we’re going to be talking to customer success expert, Mandy. Mandy also runs Mandy’s Corner in our monthly blog newsletter, where she addresses common questions about Shopify and our apps.
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If you’ve been following us, you’ll know that us ShopPadders are so proud of our customer success team. They work very hard to make sure our merchants are successful in their Shopify endeavors. And because we’re so proud, we wanted to introduce each of the team members to you so you can know more about who you’re talking to. You can read our first two interviews with Alan and Anh here. Now, we’d like to introduce you to Matt Van Winkle, customer success expert extraordinaire.
We here at ShopPad take our customers’ success seriously. If our customers aren’t successful, we aren’t successful. From the very beginning, the ShopPad founders decided that we would focus on providing top-notch customer service that would ensure our customers were successful and wanted to stay with us.
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Did you know that the number one support request for online sellers is “where is my order”? Ask any store owner and they will tell you that they have heard that question a million and one times.